Frequently Asked Questions
Everything you need to know about your Kona gear, orders, and performance equipment.
How do I know which size of sports gear to order?
Each product page features a detailed 'Size & Fit Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for compression gear and sizing down for loose-fit athletic wear.
What is the shipping timeframe for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for an upcoming event or competition.
Can I return equipment if it has been used?
To ensure the highest hygiene and safety standards, we only accept returns on items in original, unused condition with tags attached within 30 days of purchase.
Does Kona offer a warranty on high-performance equipment?
Yes, all Kona technical equipment comes with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from intense athletic use.
What payment methods are accepted?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
How should I care for my Kona performance fabrics?
To maintain the integrity of moisture-wicking fibers, we recommend machine washing in cold water with like colors and hanging to dry. Avoid fabric softeners and bleach.