Returns & Exchanges
At Kona, we want you to be fully satisfied with your performance gear. If your equipment doesn't meet your expectations, you can return or exchange unused items within 30 days of purchase.
1
Initiate Your Return
Visit our online portal and enter your order number and email address to start the process.
2
Pack Your Gear
Place the items in their original packaging, ensuring all tags and protective materials are intact.
3
Ship It Back
Print the prepaid shipping label provided and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the gear, we will issue a full refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing